Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–4 business days after payment is received.
- Orders are not processed or shipped on weekends or public holidays.
- During high-volume periods, processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–4 Business Days |
| Express Shipping | 1–2 Business Days |
Please note that delivery times are estimates and are not guaranteed.
Domestic Shipping
We currently We currently ship to addresses within [Canada].
International Shipping
We ship to select international destinations.
Customers are responsible for:
- Import duties
- Customs fees
- Taxes imposed by their country
These charges are not included in the purchase price or shipping cost.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24–48 hours to appear.
Shipping Delays
We are not responsible for delays caused by:
- Weather conditions
- Carrier disruptions
- Customs processing
- Incorrect shipping information provided by the customer
If your shipment is significantly delayed, please contact us and we will do our best to assist.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us immediately.
We cannot guarantee address changes once an order has been processed or shipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier directly. We will assist where possible.
Damaged Items
If your order arrives damaged:
- Take photos of the damaged item and packaging.
- Contact us within 48 hours of delivery.
- Include your order number and photos in your message.
We will review the claim and work toward an appropriate resolution.
Contact Us
We cannot guarantee address changes once an order has been processed or shipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier directly. We will assist where possible.
Damaged Items
If your order arrives damaged:
- Take photos of the damaged item and packaging.
- Contact us within 48 hours of delivery.
- Include your order number and photos in your message.
We will review the claim and work toward an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: [shophereonline843@gmail.com]
Store Name: [Shoplzone.com]